Privacy Policy

GoRapido is the operator of the platform. For privacy questions, contact us at:

privacy@gorapido.net

We collect the following categories of information:

Information you give us

• Account details: name, phone number, email address (optional), password.
• Saved addresses: home, work, and other delivery addresses you save in the app.
• Profile photo (optional).
• Payment information: for online payments we use third-party payment providers (currently PayMongo); we do not store full card numbers ourselves.
• Driver and restaurant partners: government ID, vehicle photos, business registration, owner identification, GCash or bank details for payouts.
• Communications: messages you send through our in-app chat, ratings and reviews you post.

Information we collect automatically

• Location: GPS coordinates while you use the app to request a delivery, ride, or parcel, and (for drivers) while you are online and accepting jobs.
• Device information: device type, operating system, app version, IP address.
• Usage data: what you do in the app, orders placed, rides taken.

We use your information to:

• Operate the platform — match customers with restaurants and drivers, process payments, deliver orders, route rides.
• Verify identity — confirm you are who you say you are when signing up.
• Provide customer support and respond to your messages.
• Send transactional notifications about your orders, rides, and parcels.
• Prevent fraud, abuse, and safety incidents.
• Improve the service — analyze how the platform is used to make it better.
• Comply with legal obligations (e.g. tax reporting, lawful requests).

We share information with these third parties, only as needed to run the service:

• Drivers, restaurants, and franchise partners — receive your order details, delivery address, name, and phone number to fulfill your request.
• PayMongo — our payment processor. They handle your card or e-wallet payment securely; we never see your full payment credentials.
• Google Maps — for showing maps, geocoding addresses, and routing.
• Cloudinary — secure image hosting for profile photos, restaurant logos, driver documents, and parcel pickup proofs.
• Vercel and Neon — our application hosting and database providers.
• SMS provider (Semaphore) — to send you one-time verification codes.
• Government authorities — only when required by law (e.g. court orders, lawful investigations).

We do not sell your personal information. We do not share your data with advertisers for tracking purposes.

We keep your information as long as your account is active. When you delete your account, we remove your personal information from your profile within a reasonable period (typically immediately for soft deletion, and within 90 days for non-essential records).

Some records we keep for longer when required by law — for example, transaction records, invoices, and audit trails of past orders, rides, and parcels. These records may still reference your past activity in an anonymized form (e.g. "Deleted user") but no longer contain your name, email, or contact details.

Under the Data Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your account and personal information at any time.
• Withdraw consent (e.g. by deleting your account).
• File a complaint with the National Privacy Commission of the Philippines.

You can delete your account from inside the app (Menu → Delete my account) or via the public page at gorapido.app/delete-account without logging in.

For other requests (data export, corrections), contact privacy@gorapido.net.

We protect your information with passwords (hashed using industry-standard bcrypt), HTTPS for all communications, role-based access controls in our admin tools, and regular security reviews. No system is perfectly secure, but we work hard to keep yours safe.

GoRapido is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information to us, contact privacy@gorapido.net and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by email. Your continued use of the platform after such changes means you accept the updated policy.

This Privacy Policy is governed by the laws of the Republic of the Philippines, including R.A. 10173 (Data Privacy Act of 2012).